If you wish to contact us just use the form below. We usually reply within 1 day however if we are swamped with emails it may take slightly longer.
We look forward to hearing from you and helping you with anything you need.
You would have been sent an email with a link to download the course as well as a link to view the course online. If you don’t have this email simply contact us at [email protected] and we’ll resend it again for you. You would have also seen the link to access the material on the ‘thank you’ page immediately after your order was completed.
Please check your spam folder or junk mail folder in case it went there accidentally. If it is there, please move the message out of this folder. This will help indicate to your system that future correspondence from Elmore Music should go to your inbox.
On occasion, it may take up to a few hours to receive your email with your product links/instructions.
If you still didn’t receive anything, just send us an email at [email protected] and we will locate your order and resend your email confirmation again for you.
After your order is approved … the ‘thank you’ page contains links to access the material online. You also get an email with (a) a copy of your receipt (b) links to download the course / view the material online (c) bonus gifts we include with your order. To download the material all you need is either Winzip (for PC) or Stuffit (for MAC) and you’ll be able to unzip it and save it to your desktop. To view the material online, all you need is your usual internet browser.
If you’re not sure how to unzip files using winzip (for PC) or stuffit (for MAC) just go to https://elmore-music.com/how-to-unzip-files/ and we’ll show you how using our easy video tutorial.
All orders come with a free 7 day trial to our Ultimate Guitarist Members Center. This is completely free and users love the amount of further information inside they would not have found elsewhere. If you enjoy the site … simply do nothing and our systems will automatically charge your card $12.95/mth after 7 days.
(If you’re already a member don’t worry, you won’t be charged twice)
If you do not like if for any reason … simply cancel it yourself by clicking the link at the bottom of your receipt. Or send us an email [email protected] and we will cancel your account no questions asked.
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